Florists face online criticism for Valentine's Day chaos

Online florists' social media channels were besieged by angry customers on Valentine's Day, with 1-800-Flowers and FTD Flowers seeing their Facebook and Twitter pages clogged with complaints. Social media managers did their best to reply to every post, but couldn't stanch the flow of irate messages. "It was a heroic, but probably futile effort at damage control," Dashiell Bennett writes. The Atlantic Wire..More news results »